DELIVERY INFORMATION

We aim to dispatch all Toddle & Play orders as quickly as possible so you can start enjoying your products without delay.

Order Processing

All orders are processed within 1–3 working days (excluding weekends and bank holidays).

During busy periods or promotions, processing times may be slightly longer, but we’ll always do our best to keep you updated.

UK Delivery

Delivery options and costs will be displayed at checkout before you complete your order.

Estimated delivery times:

• Standard Delivery Royal Mail Tracked 48 hours: Please allow 2–5 working days after dispatch.
  

Delivery times are estimates and may vary due to factors outside our control, such as courier delays or peak seasons.

USA Delivery

Delivery options and costs will be displayed at checkout before you complete your order. All customs duties and import taxes for USA orders are covered by Toddle & Play.

Estimated delivery times:

• Standard Delivery Royal Mail then handed to their delivery partner typically FEDEX: Please allow 5–10 working days after dispatch.

All Delivery times are estimates and may vary due to factors outside our control, such as courier delays or peak seasons.

EU Delivery

Delivery options and costs will be displayed at checkout before you complete your order. Customs charges are the responsibility of the customer. 

Estimated delivery times:

• Standard Delivery Royal Mail then handed to their delivery partner of the chosen country: They say to allow 5–7 working days after dispatch

All Delivery times are estimates and may vary due to factors outside our control, such as courier delays or peak seasons.

 

Dispatch Confirmation & Tracking

Once your order has been dispatched, you’ll receive a confirmation email.
If tracking is available for your delivery method, it will be included in this email.

Incorrect or Missing Address

Please ensure your delivery address is correct at checkout.

Toddle & Play cannot be held responsible for:

• Delays caused by incorrect or incomplete addresses

• Orders returned to us due to address errors

If an order is returned to us, additional postage costs may apply to resend it.

Delayed or Missing Orders

If your order hasn’t arrived within the estimated delivery timeframe, please contact us via our Contact page with your order number and we’ll be happy to help.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery, including clear photos where possible, so we can resolve the issue quickly.

Contact Us

If you have any questions about delivery, dispatch times, or your order, please get in touch — I am always happy to help.